Learn more about MSE. Partners can also use their Partner Support Plans to request assistance for Windows 7. If customers have Windows 7 and don't purchase ESU, they can't log support tickets for Windows 7, even if they have support plans.
CSP customers should use their partners for technical support or purchase a pay-per-incident plan through Microsoft Professional support. Resellers should work together with their CSP indirect Partners to request assistance for Windows 7 questions regarding devices that are covered by ESU. To locate your Tenant ID, sign in to admin. In the upper-left corner of the portal, select the app-launcher icon, and then select Admin. If you don't see the Admin tile, you don't have the correct permissions to access the admin center for your organization.
Typically, your organization's network administrator or IT administrator have these permissions. All ESU customers must call Microsoft Support in order to place a request for a technical support incident.
Premier and Unified customers can find the correct number to call within Services Hub. Non-Premier and Unified customers can find the correct number to call on the Global Customer Service phone numbers page. We continue to work to fully automate the validation process. If a customer purchased ESU as part of their Enterprise Agreement, an agent can verify the purchase by asking for the customer's Enterprise Agreement number or for the full customer name.
Typically, the License Summary displays recently purchased licenses within 24 hours after Microsoft receives a customer order from a Microsoft Partner. No new product enhancements will be made for Windows 7.
ESU helps keep Windows 7 devices secure for a limited time, and assist customers during the transition to a supported version of Windows. If an investigation into a customer issue determines that a product enhancement in a recent release such as Windows 10 resolves the issue, Microsoft Support will recommend that the customers upgrade to the most recent release.
Because Windows 7 support has ended, Microsoft is committed to helping customers upgrade to a supported version of Windows or migrate to the cloud. We'll provide best-effort support to troubleshoot issues for customers who purchase Windows 7 ESU. Security updates for Windows 7 will be released to ESU customers on the second Tuesday of every month.
If there are no Critical or Important updates for Windows 7 in any given month as prescribed by the Microsoft Security Response Center , there will be no ESU updates in that update cycle. If an off-cycle security update is considered necessary, Windows 7 ESU customers will receive the update outside the regular monthly cadence.
There's no advance notification of security updates for Windows 7 ESU at this time. That post provides detailed explanations of all prerequisites and detailed instructions for deployment. For more information about how to install and activate Windows 7 ESU MAK keys on multiple devices in an on-premises Active Directory domain, see the following article:.
Nothing needs to be done to the Year 1 key to install the Year 2 key. The installation process for Year 2 is identical to Year 1 see previous question, above. Yes, updates can be installed at any time.
That allows you to maintain your existing patch rollout process when the Year 1 key is installed and activated on a device. The same applies for Year 2 and Year 3. Organizations can deploy the new MAK key and any prerequisite servicing stack updates to the applicable devices, then continue their typical update and servicing strategy to deploy ESU by using Windows Update, Windows Server Update Services WSUS , or whatever update management solution the organization prefers.
It is also the process that organizations have to follow to update Azure Stack. However, they don't enable the device to install updates beyond their designated time frame. But it won't receive any further updates in Year 2.
The update is programmed to look for the MAK activation on the endpoint, and will install only on those systems together with the MAK key. ESU updates aren't supported in offline servicing mode. Applying ESU in offline servicing mode generates an error, and updates fail. The number of activations that are available will depend on the number of licenses that the customer has purchased and also the terms of that customer's specific licensing agreement.
For exceptional scenarios in which additional activations are required, Partners should use Partner Center to open a support request. When security updates are available, Microsoft releases these monthly — on the second Tuesday of each month. If there are no critical or important updates released between October 14, and November 9, , those devices will have the most current security updates from Microsoft.
However, when the November 10, security updates are released, devices running WES will be unprotected and a security risk. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Select the packages you need to install, select Next , and then follow the instructions to install SP1. Your PC might restart a few times during the installation.
Select the link in the table that corresponds with the version of Windows running on your PC. On the Microsoft Download Center page, select your language and then select Download. It might take a few minutes for the tool to download and install. To install the tool immediately, select Open or Run and then follow the instructions. To use the tool later, select Save and download the installation files to your PC.
On the Installation complete screen, select Close. In the search box, enter troubleshooter and then select Troubleshooting from the list of results. Under System and Security , select Fix problems with Windows Update and then follow the instructions. Windows 7 More Support for Windows 7 ended on January 14, We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft. Need more help? Join the discussion.
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